Shipping & Delivery

We are glad to bring our customers great value and service. That’s why we provide fast 2-5 day shipping from our warehouses in USA by UPS, FedEx, and USPS.

 

Please note that we require 1-3 business days (1-4 during holiday periods) on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is 2 - 5 Business Days. Please consider any holidays that may impact delivery times.

 

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

 

Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

 

FOR LOST/STOLEN/MISSING PACKAGES - "Delivered, Not Received"

New Body Beauty Co is not responsible for lost, stolen or missing packages. Orders that are marked as delivered by the carrier, but not received are not refundable, if your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at customersupport@newbodybeauty.co. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

 

FOR PRE-ORDERED OR BACK-ORDERED ITEMS:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

 

TRACKING YOUR ORDER:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. In the rare instance of the carrier staff error with scanning, tracking is not available until it reaches your local town and is out for delivery.

 

To track your package you can visit the link provided in your tracking email. If you are unsure of your Tracking ID please refer back to your email.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

Please note for some shipping companies, it takes 1-3 business days for the tracking information to update in the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.

 

WRONG ADDRESS DISCLAIMER:

New Body Beauty Co is not liable if the incorrect address is placed during the checkout process. It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

 

Please contact us immediately at customersupport@newbodybeauty.co if you believe you have provided an incorrect shipping address.

 

RETURNS:

Please refer to our Return Policy for further information on how to make a return

 

NEED MORE HELP?

Email us: customersupport@newbodybeauty.co